Suggestions & Complaints

We will always try our hardest to meet your expectations but we all have off days and sometimes mistakes and misunderstandings occur. If you would like to raise an issue we have a practice-based procedure for responding to patients’ complaints. It is designed to provide an explanation, an apology where appropriate, and details of what we will do to put the matter right and to try to ensure it does not happen again.

If you would simply like to make a suggestion about how we might improve our service or need to speak to someone about an issue that concerns you, then please feel free to call the Practice Manager.  If you prefer, you can of course write to our Practice Manager, Mrs Nicola Davies, c/o The Surgery or email at letters.portscatho@nhs.net