Latest News

You will find all of our latest news on this page and endeavour to keep this as up-to-date as possible.

Permanent Covid Vaccination Clinic - Falmouth

We are really pleased to hear that the Falmouth Bid has been successful and the town will house a permanent covid vaccination centre, based at the Atherton Suite, in The Old Post Office, within the offices of the Falmouth Town Council building.

You can book an appointment via the NHS Booking Service or just walk in. Clinic times will vary, but currently 9 am to 2 pm Tues/Wed and Sat/Sunday. These may change, so do check out the website link here and you’ll also find a link to booking an appointment on that website.

This service is open to anyone who is due a 1st, 2nd or booster vaccination. If you have a letter from your consultant stating you need a 4th dose, please take that with you to your appointment.

Silver Listeners

Would you have 15 minutes a week to spare to help a child with their reading? We are looking at linking with Silver Stories – an organisation who put children in touch with people who are able to give them time to listen while the child reads a story.
We are linking with local primary schools for this initiative – in a nutshell, you would be phoned at a pre-determined time and the child will speak to you over the telephone from the school. A teacher or teaching assistant will be with the child during the phone call.
It is hoped that this helps not only the children with their reading ability and confidence, but will also give older patients an opportunity to support a child, for a short time each week.
For more information on Silver Stories and Silver Listeners, please see this link

If you would like to volunteer, please contact Bridie, our Social Prescriber, at the surgery – 01872 580345. or email: Bridie.vinnicombe@nhs.net

Stroke Befrienders

The Stroke Befriending Project provides a Volunteer Befriending Service to anyone in Cornwall who has experienced a Stroke. They will provide communication support, social contact and improved access to activities and services in their community, including existing and new stroke support groups. We do not have any Stroke Befrienders here on the Roseland and it would be amazing if we could get this off the ground. A copy of Volunteer Cornwall’s leaflet can be found CAN YOU HELP stroke befrienders Roseland here which also gives the contact numbers to call if you think you can help.

Information on the role can be found Stroke Befriender Role Description Feb 21 here

Choose Well this Winter

Please take a look at this ChooseWellLeaflet leaflet produced by the Kernow Clinical Commissioning Group. It offers advice regarding the various options open to you over Winter to access healthcare in a variety of ways.
By choosing well, you can help free up the emergency services to help those most in need.

Getting the right service at the right time

There is unprecedented demand on all NHS services across the county….. you might find this information useful:-
Make use of pharmacies first:-
Common conditions like urine infections, back pain which has flared up during the journey to Cornwall, sunburn, gout, and insect bites can all be treated by a pharmacist.
St Mawes Pharmacy – 01326 270296 Boots St Austell – 01726 73745 Boots Truro – 01872 272479 or 272810
Pharmacies also in store at Tesco Truro, Sainsbury’s Truro and Asda St Austell.

Contact your GP at home :-
Visitors to Cornwall should contact their own GP in normal surgery hours. Your own GP knows you best and can speak to you by telephone or online, wherever you are – although you may need to wait for an appointment. If your GP cannot help you then call us. You will be asked if you have called your home doctor and what advice they have given you.

111 –
Use NHS 111’s online symptom checker or call 111 for free, 24 hours a day, 7 days a week for non-emergency treatment before presenting at A&E, a minor injury unit or urgent care facility. . If they determine that you need a call back from a clinician, please be patient. That call back WILL happen, but it might not be straightaway.

For any mental health support – 0800 038 5300
Available 24 hours a day, 7 days a week the support line is there for anyone, of any age who is worried about their own or someone else’s mental health.

Download the HandiApp
The app provides advice about common childhood conditions. Most childhood fevers, and coughs can be treated with Calpol, and by drinking water, and will improve within a week. Call your GP or 111 if your child does not get better, or their condition worsens.

Protect our ambulance service and the NHS
Only call 999 in a genuine, life-threatening emergency, and please don’t call back asking for an arrival time.

What to do if you need help and we are closed....

Many patients are now using the eConsult service to good effect – this electronic form (which you can use for health care and administrative issues) is available on the website – you can’t fail to miss the big blue box! We think this is an efficient way to get hold of us (saves you having to wait on the phone on a busy morning) but also you can complete the form at your convenience – doesn’t matter if this is 9 pm, or 4 am….!!

However, if you need to access a doctor and we are closed (so any time from 6.30 pm on a weekday evening to 8 am the following working day – or any time over the weekend) as well as the NHS 111 service, you can also access LIVI – a GP video service that is available to our patients free of charge.

You’ll need internet connectivity for this via a smartphone or tablet, and you need to register to access the service. You can book a video consultation with a GP on an evening, or between 8 am and 4 pm on a weekend. You’ll get help and advice when you need it.

You can of course use the eConsult service and if it’s nothing urgent, this is ideal – but we don’t want patients to wait for access to healthcare if they need help sooner, so LIVI might be appropriate. For more information, please see the link below

If you don’t have internet access for this, remember the 111 service is there to use – and you’ll speak to a clinician to get you the right help at the right time.

Winter Newsletter

Please see our latest newsletter Winter 2021 here
This edition includes the Christmas Opening and Closing times and a slight change to the medication delivery service.

Wearing of Face Coverings in the Surgery

15th July 2021: NHS England guidance today confirms that the wearing of face masks/coverings whilst on surgery premises will remain in force.

Chief nursing officer Ruth May today said: ‘Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.’

She added that this is important particularly to protect ‘those who may be more vulnerable to infections’

September Newsletter

Please see the latest surgery newsletter here Sept 2021

Surgery Activity

We thought you might be interested to see what activity has been happening at the surgery over the past few months. Click here to view Activity April to July 2021 poster

Healthier Together - a resource for parents

Parents may be interested in a new website and App that can provide advice and guidance – where to go for help, whether a child should go to nursery/school if unwell, advice on keeping children safe and healthy.

The App is called Healthier Together and can be found on the usual platforms on your smartphone or iPhone.

Increase in respiratory infections in children

We are seeing, across the South West, an increase in fever, coughs, colds and sore throats in children, not necessarily caused by Covid19. We have also seen an increase in respiratory infections in nurseries.

Most commonly, these are mild, self-limiting illnesses and can be treated at home with paracetamol (Calpol) and keeping up fluid intake. However, these are easily transmitted from person to person and so children should be kept away from nurseries and/or school for at least 24 hours, and at least until any fever has subsided.

More information about respiratory infections can be found here.

If you are concerned that your child may have Covid19, (fever, new cough, loss of sense of taste or smell) you should arrange a PCR test. Details of how to do this can be found here

It is important to continue to practice good personal hygiene – regular hand washing, cover your nose/mouth with a tissue (not your hands) if you sneeze/cough and put used tissues into a bin immediately. Wash your hands afterwards.

If you are concerned about an unwell child, please seek advice either from the pharmacy, your GP or NHS111. In an emergency, dial 999.

Accessing a Minor Injuries Unit

Minor Injuries Units are the best place to treat problems such as:-
• sprains and strains
• minor fractures
• severe wounds
• burns and scalds
• head injuries (where the person has not been unconscious)
• insect and animal bites and stings, and
• minor eye injuries
If you need the help of a Minor Injuries Unit, please phone NHS 111 first and they will direct you to the most appropriate unit in the county.

Please see this link for the latest guidance with regard to accessing Minor Injuries Units in Cornwall

Updated GP appointment data from NHS Kernow

We have been made aware of the following data from NHS Kernow, which shows how Cornwall as a county is handling patient activity. You may find it of interest:

Some facts according to the national GP appointment dataset:
• In August this year, general practice across Cornwall and the Isles of Scilly delivered the highest number of appointments per head of population in the country.
• Over the past 12 months, practices delivered 3.8 million appointments, of which 60% were face to face, that’s more than 2.3 million face to face appointments.
• Practices have also implemented online consultations, and our citizens have submitted over 141,000 online consultation forms in the past 12 months.
• In addition to all of this, over 503,000 people across Cornwall and the Isles of Scilly have been given a dose of the COVID vaccine, and primary care networks (PCNs) have delivered over 86% of 1st doses and 82% of 2nd doses.