You will find all of our latest news on this page and endeavour to keep this as up-to-date as possible.
Medication Deliveries over bank holiday - Queen's Jubilee June 2022
Please note the surgery is closed on Thursday 2nd and Friday 3rd June 2022 – so deliveries scheduled for Friday 3rd will in this case be made on Tuesday 31st May 2022 instead.
You will need to ensure you are at home to take receipt of your medication – remember, if the surgery is closed coming to a bank holiday weekend, we won’t be open again for a few days.
It is not an appropriate use of the emergency out of hours service to get repeat medication.
What to do if you need help and we are closed....
Many patients are now using the eConsult service to good effect – this electronic form (which you can use for health care and administrative issues) is available on the website – you can’t fail to miss the big blue box! We think this is an efficient way to get hold of us (saves you having to wait on the phone on a busy morning) but also you can complete the form at your convenience – doesn’t matter if this is 9 pm, or 4 am….!!
However, if you need to access a doctor and we are closed (so any time from 6.30 pm on a weekday evening to 8 am the following working day – or any time over the weekend) as well as the NHS 111 service, you can also access LIVI – a GP video service that is available to our patients free of charge.
You’ll need internet connectivity for this via a smartphone or tablet, and you need to register to access the service. You can book a video consultation with a GP on an evening, or between 8 am and 4 pm on a weekend. You’ll get help and advice when you need it.
You can of course use the eConsult service and if it’s nothing urgent, this is ideal – but we don’t want patients to wait for access to healthcare if they need help sooner, so LIVI might be appropriate. For more information, please see the link below
If you don’t have internet access for this, remember the 111 service is there to use – and you’ll speak to a clinician to get you the right help at the right time.
Upcoming Bank Holidays
Please note the following bank holidays when the surgery will be closed:
May Day – Monday 2nd May
Queen’s Jubilee – Thursday 2nd June and Friday 3rd June – please see the article regarding scheduled deliveries for Friday 3rd June (will be Tuesday 31st May instead)
August Bank Holiday – Monday 29th August
Boxing Day – Monday 26th December
Bank holiday – Tuesday 27th December (in lieu of Christmas Day, Sunday 25th Dec) – deliveries scheduled for the Tuesday will take place on Wednesday 28th December instead.
Surgery Opening Times from May 2022
Please see revised surgery opening times – returning to pre-covid activity to improve access for patients. Please click UPDATED Surgery opening hours May 2022 here for information.
Help with managing covid
NHS England has just released a new leaflet aimed at helping people manage covid symptoms and/or suspected covid symptoms in their own homes, with advice on what to do and who to call.
To access the leaflet, please click C1634 suspected Coronavirus important information to keep you safe at home V8 210422 here
5 to 11 year old covid vaccinations - update from NHS Kernow
We have just been informed by NHS Kernow of the following:-
There will be a covid vaccination clinic at Carlyon House (opposite Polkyth Leisure Centre in St Austell) for the 5-11 year olds for their 1st & 2nd doses on Monday 18th April 9:30 – 4:30. Walk-ins only.
They are NOT able to vaccinate anyone over the age of 12.
Please do not phone the surgery about this clinic – NHS Kernow are running it, we cannot book appointments, or help with checking eligibility.
Please see the latest surgery newsletter hereApril 2022
Outbreak of listeriosis - smoked fish
We have been informed by Public Health England that there is an ongoing outbreak of listeriosis linked to smoked fish. Since 2020 there have been 12 cases (9 in England, 3 in Scotland) of listeriosis where the vehicle is believed to be smoked fish. While food chain investigations have not revealed any contamination that breaches the legal threshold for L. monocytogenes, it is important that high-risk patients are aware of the risks and are advised how to safely consume these products.
Patients who are pregnant or clinically vulnerable are advised to avoid smoked fish. You can see more on the nhs.uk pages (foods to avoid in pregnancy) here
Also information here about how to handle foods to reduce the risk of listeriosis infection.
Another update on covid boosters.............
NHS England has informed us that patients over the age of 75 and those considered clinically vulnerable will be invited to have a 4th covid ‘Spring’ booster. Letters will be sent to patients who will qualify and these invites will come from NHS England. Unfortunately the surgery is not in control of when they will arrive. If you qualify in one of these categories below, you can now book your booster jab online or by phoning 119.
• A spring booster of the COVID-19 vaccine is available to people aged 75 and over, people who live in a care home for older people, or people aged 12 and over who have a weakened immune system.
• A 4th dose of the COVID-19 vaccine is available for anyone who had a severely weakened immune system when they had their first 2 doses and who had a 3rd dose of the vaccine at least 3 months ago.
The registration link to book online is here
Please don’t phone the Surgery as we can only give this same advice and are not being given doses beyond those needed by the care homes and the housebound. If you don’t receive an invite, but you think you are eligible, please take your current medication along to the appointment and you can discuss your eligibility with the vaccinator on duty.
The St Mawes Pharmacy is offering some jabs locally or you can go to one of the mass clinics in Truro.
Ordering medication for St Mawes Pharmacy
At the time of writing (10th March) we are aware that St Mawes pharmacy is experiencing some technical issues with their repeat prescription online ordering system. We can take requests for medication at the surgery, either in writing or by an online/email request until their system is sorted – please let us know if you want your prescription to go to the pharmacy in the village and we’ll send it to them electronically.
We often get calls about dental problems,….. this might be a cracked tooth, an abscess forming, a sore gum that isn’t easing with pain medication. Unfortunately, we’re not able to help with dental problems, so if you can’t get hold of your own dentist for treatment, there is an Emergency Dental Service available to all residents in Cornwall.
You can call the team on 0333 405 0290 – a member of the team will triage your symptoms and give you the details of an available clinic and appointment. You can also look at their website for more information which can be accessed here
Overseas Vaccine Record Validation Service
The NHS is encouraging people registered with a GP practice in England to check that their vaccination records are up to date, and to contact the Vaccination Data Resolution Service (VDRS) or the Overseas Vaccines Validation Service if their record isn’t showing correctly. It’s important that records are accurate so the NHS can invite the right people at the right time if vaccinations are due. It might also mean a hassle-free journey for those planning to use an NHS COVID Pass to travel abroad.
Everyone over 12 who has had a COVID-19 vaccination in England can view their record using the NHS COVID Pass web pages or, for those over 13, through the NHS App. If a member of the public had their vaccinations in England but there is an error on their record, or they have a missing or incomplete record, they should call 119 and ask to be referred to the VDRS. The VDRS will then aim to contact them within 5 working days. Please note you need to be registered with an English GP practice to use this service.
People over 16 who have had one or more COVID-19 vaccinations abroad that are approved for use in the UK, can book an appointment at a vaccination site via the NHS website to show evidence of their vaccinations and request an update to their record.
Anyone intending to use their NHS COVID Pass for travel purposes is encouraged to check their COVID pass status before booking. If their record isn’t showing correctly, they should call 119.
An NHS COVID Pass cannot be gained through the VDRS or the Overseas Vaccines Validation Service but instead needs to be accessed via the NHS COVID Pass web pages or via the NHS app.
The surgery is unable to correct or update Covid19 vaccinations that have been given overseas. Please ring 119 in the first instance. Many thanks.
Covid passes for children
Digital NHS COVID Pass available to children aged 12 to 15
Children can get an NHS Login in order to generate a digital COVID Pass via the NHS App or nhs.uk without the need to contact the surgery.
The NHS COVID Pass service for 12 to 15 year olds went live in early February, and it is accessible via nhs.uk for those aged 12 and over, and the NHS App for those aged 13 and over.
In addition to providing access to the NHS COVID Pass, the NHS App will allow 13 to 15 year olds to access other non-personalised services such as Health A-Z, organ donation and 111 online.
Children can access their digital NHS COVID Pass without needing to undergo a Gillick competency assessment with a medical professional. However, the NHS App will withhold children’s other medical data unless an assessment has been undertaken. Patients can find out more on the NHS website (www.nhs.uk) or by calling 119.
Continuing use of face coverings in surgery buildings
From Thursday 27th January, face coverings are no longer mandatory in public places. However, the UK Health Security Agency’s infection prevention control guidance remains in place for all staff and patients in GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected.
We will continue to ask everyone to wear a face covering to keep our patients and staff safe.
We really appreciate your support with this.
Permanent Covid Vaccination Clinic - Falmouth
We are really pleased to hear that the Falmouth Bid has been successful and the town will house a permanent covid vaccination centre, based at the Atherton Suite, in The Old Post Office, within the offices of the Falmouth Town Council building.
You can book an appointment via the NHS Booking Service or just walk in. Clinic times will vary, but currently 9 am to 2 pm Tues/Wed and Sat/Sunday. These may change, so do check out the website link here and you’ll also find a link to booking an appointment on that website.
This service is open to anyone who is due a 1st, 2nd or booster vaccination. If you have a letter from your consultant stating you need a 4th dose, please take that with you to your appointment.
Would you have 15 minutes a week to spare to help a child with their reading? We are looking at linking with Silver Stories – an organisation who put children in touch with people who are able to give them time to listen while the child reads a story.
We are linking with local primary schools for this initiative – in a nutshell, you would be phoned at a pre-determined time and the child will speak to you over the telephone from the school. A teacher or teaching assistant will be with the child during the phone call.
It is hoped that this helps not only the children with their reading ability and confidence, but will also give older patients an opportunity to support a child, for a short time each week.
For more information on Silver Stories and Silver Listeners, please see this link
If you would like to volunteer, please contact Bridie, our Social Prescriber, at the surgery – 01872 580345. or email: Bridie.firstname.lastname@example.org
The Stroke Befriending Project provides a Volunteer Befriending Service to anyone in Cornwall who has experienced a Stroke. They will provide communication support, social contact and improved access to activities and services in their community, including existing and new stroke support groups. We do not have any Stroke Befrienders here on the Roseland and it would be amazing if we could get this off the ground. A copy of Volunteer Cornwall’s leaflet can be found CAN YOU HELP stroke befrienders Roseland here which also gives the contact numbers to call if you think you can help.
Information on the role can be found Stroke Befriender Role Description Feb 21 here
Choose Well this Winter
Please take a look at this ChooseWellLeaflet leaflet produced by the Kernow Clinical Commissioning Group. It offers advice regarding the various options open to you over Winter to access healthcare in a variety of ways.
By choosing well, you can help free up the emergency services to help those most in need.
Getting the right service at the right time
There is unprecedented demand on all NHS services across the county….. you might find this information useful:-
Make use of pharmacies first:-
Common conditions like urine infections, back pain which has flared up during the journey to Cornwall, sunburn, gout, and insect bites can all be treated by a pharmacist.
St Mawes Pharmacy – 01326 270296 Boots St Austell – 01726 73745 Boots Truro – 01872 272479 or 272810
Pharmacies also in store at Tesco Truro, Sainsbury’s Truro and Asda St Austell.
Contact your GP at home :-
Visitors to Cornwall should contact their own GP in normal surgery hours. Your own GP knows you best and can speak to you by telephone or online, wherever you are – although you may need to wait for an appointment. If your GP cannot help you then call us. You will be asked if you have called your home doctor and what advice they have given you.
Use NHS 111’s online symptom checker or call 111 for free, 24 hours a day, 7 days a week for non-emergency treatment before presenting at A&E, a minor injury unit or urgent care facility. . If they determine that you need a call back from a clinician, please be patient. That call back WILL happen, but it might not be straightaway.
For any mental health support – 0800 038 5300
Available 24 hours a day, 7 days a week the support line is there for anyone, of any age who is worried about their own or someone else’s mental health.
Download the HandiApp
The app provides advice about common childhood conditions. Most childhood fevers, and coughs can be treated with Calpol, and by drinking water, and will improve within a week. Call your GP or 111 if your child does not get better, or their condition worsens.
Protect our ambulance service and the NHS
Only call 999 in a genuine, life-threatening emergency, and please don’t call back asking for an arrival time.
Please see our latest newsletter Winter 2021 here
This edition includes the Christmas Opening and Closing times and a slight change to the medication delivery service.
Wearing of Face Coverings in the Surgery
15th July 2021: NHS England guidance today confirms that the wearing of face masks/coverings whilst on surgery premises will remain in force.
Chief nursing officer Ruth May today said: ‘Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.’
She added that this is important particularly to protect ‘those who may be more vulnerable to infections’
Please see the latest surgery newsletter here Sept 2021
We thought you might be interested to see what activity has been happening at the surgery over the past few months. Click here to view Activity April to July 2021 poster
Healthier Together - a resource for parents
Parents may be interested in a new website and App that can provide advice and guidance – where to go for help, whether a child should go to nursery/school if unwell, advice on keeping children safe and healthy.
The App is called Healthier Together and can be found on the usual platforms on your smartphone or iPhone.
Increase in respiratory infections in children
We are seeing, across the South West, an increase in fever, coughs, colds and sore throats in children, not necessarily caused by Covid19. We have also seen an increase in respiratory infections in nurseries.
Most commonly, these are mild, self-limiting illnesses and can be treated at home with paracetamol (Calpol) and keeping up fluid intake. However, these are easily transmitted from person to person and so children should be kept away from nurseries and/or school for at least 24 hours, and at least until any fever has subsided.
More information about respiratory infections can be found here.
If you are concerned that your child may have Covid19, (fever, new cough, loss of sense of taste or smell) you should arrange a PCR test. Details of how to do this can be found here
It is important to continue to practice good personal hygiene – regular hand washing, cover your nose/mouth with a tissue (not your hands) if you sneeze/cough and put used tissues into a bin immediately. Wash your hands afterwards.
If you are concerned about an unwell child, please seek advice either from the pharmacy, your GP or NHS111. In an emergency, dial 999.
Accessing a Minor Injuries Unit
Minor Injuries Units are the best place to treat problems such as:-
• sprains and strains
• minor fractures
• severe wounds
• burns and scalds
• head injuries (where the person has not been unconscious)
• insect and animal bites and stings, and
• minor eye injuries
If you need the help of a Minor Injuries Unit, please phone NHS 111 first and they will direct you to the most appropriate unit in the county.
Please see this link for the latest guidance with regard to accessing Minor Injuries Units in Cornwall
Updated GP appointment data from NHS Kernow
We have been made aware of the following data from NHS Kernow, which shows how Cornwall as a county is handling patient activity. You may find it of interest:
Some facts according to the national GP appointment dataset:
• In August this year, general practice across Cornwall and the Isles of Scilly delivered the highest number of appointments per head of population in the country.
• Over the past 12 months, practices delivered 3.8 million appointments, of which 60% were face to face, that’s more than 2.3 million face to face appointments.
• Practices have also implemented online consultations, and our citizens have submitted over 141,000 online consultation forms in the past 12 months.
• In addition to all of this, over 503,000 people across Cornwall and the Isles of Scilly have been given a dose of the COVID vaccine, and primary care networks (PCNs) have delivered over 86% of 1st doses and 82% of 2nd doses.