Latest News

You will find all of our latest news on this page and endeavour to keep this as up-to-date as possible.

Covid and flu vaccines for housebound patients

We are pleased to say that we have finally managed to put all our ducks in a row to offer covid and flu vaccinations for our housebound patients who have been unable to travel to the Merlin Centre. We will be contacting patients directly to confirm the day we will attend and one of our Practice Nurses will be able to provide a covid booster and a flu vaccine at the same time. It will be some time between the 22nd and 29th November. Please bear with us – we WILL phone you in the next week or so.

We are sorry this has taken some while to arrange, but logistically this has presented far more challenges than previously. We are only able to offer the Pfizer vaccine as a booster – this means when the nurse visits you, she will have to remain with you for 15 minutes after the vaccine has been given to make sure you are OK. We can only visit 3 patients in any one hour as a consequence, and the visits will take longer than they did when we offered the first and second vaccines (which you may recall were Astra Zeneca).

UPDATED INFORMATION: Covid Booster Vaccines and Flu 04/11/2021

FLU: Another session is available to book – Thursday 2nd December – Memorial Hall next door to the Surgery.
Please don’t wait for your invite – if you are in an eligible group, and would like to have your flu vaccine separately from your covid booster, please ring the surgery to book a slot.

COVID boosters: We have been running covid booster clinics as part of our engagement with the Primary Care Network. We have a clinic on Friday 5th November at the Merlin Centre, Hewas Water (third of three) and this is fully booked at the moment.
We are just waiting to hear now about the availability of the Merlin Centre to hold further clinic sessions BUT if you are due to have a booster vaccine and haven’t been able to get an appointment at the Merlin Centre, please DO NOT DELAY in accessing the vaccine. Please book a slot at one of the local vaccination clinics, which you can access either by calling 119 or by going online “here” Please remember, your 3rd covid booster cannot be administered less than 6 months from the date of your second vaccine, unless you are immunosuppressed, in which case you should have received a letter from your consultant informing you that you can have your booster earlier.

If you have already received an invite via text or email from the NHS to attend for a booster – please take it up if you can rather than waiting to hear what we can offer.

We are also trying to co-ordinate a vaccination programme for our housebound patients – currently we can only offer the Pfizer vaccine as a booster, but this requires a 15 minute observation after the vaccine has been administered.
This makes visiting over 100 patients on the Roseland tricky because it limits the number we can visit, vaccinate and observe in any one hour. When we have the schedule organised, we will call patients to let them know the day we are visiting. We will only be able to offer a very specific day and thus, patients on our housebound register will be expected to be at home.

Flu Only appointments

Another session has been added for patients eligible to have a flu vaccination. Appointments are available on Thursday 2nd December between 8.30 am and 12.30 pm.
At the moment, we are focussing on patients over 65, as we are waiting on a delivery of our vaccines for our under 65s. We will update you as soon as we can, but please do phone and book if you haven’t booked your vaccine yet.

Surgery Opening Times - Christmas and New Year

Xmas Eve – Fri 24th Dec – 8.30 am to 6.30 pm
Christmas Day – Sat 25th Dec – Surgery closed
Boxing Day – Sun 26th Dec – Surgery closed
*Bank Holiday Mon 27th Dec – Surgery closed
Bank Holiday Tues 28th Dec – Surgery closed*
Wed 29th Dec – open as normal 8.30am to 6.30pm
Thursday 30th December – “ “ “
New Year’s Eve Fri 31st Dec – “ “ “
*New Year’s Day – Sat 1st Jan – Surgery Closed
Sun 2nd Jan – Surgery Closed
Bank Holiday Mon 3rd Jan – Surgery closed*
Tues 4th Jan – open as normal 8.30 am to 6.30 pm

Scheduled medication deliveries on Tuesday 28th December will thus take place on Wednesday 29th December instead. If anyone is planning on being away with family over Christmas, and might normally have a medication delivery, it would be helpful if they could let the dispensary know ahead of this so that our delivery driver doesn’t have a wasted trip.

Please remember that on the three working days between Christmas and New Year, we will be trying to do five days’ work to ensure we don’t get behind in the dispensary. It will be hugely helpful if you can remember to order your medication earlier than you would normally, taking into account, the bank holiday weekend at Christmas. Order by Friday 17th December to ensure you get your medication before Christmas Eve! Thank you.

Getting the right service at the right time

There is unprecedented demand on all NHS services across the county….. you might find this information useful:-
Make use of pharmacies first:-
Common conditions like urine infections, back pain which has flared up during the journey to Cornwall, sunburn, gout, and insect bites can all be treated by a pharmacist.
St Mawes Pharmacy – 01326 270296 Boots St Austell – 01726 73745 Boots Truro – 01872 272479 or 272810
Pharmacies also in store at Tesco Truro, Sainsbury’s Truro and Asda St Austell.

Contact your GP at home :-
Visitors to Cornwall should contact their own GP in normal surgery hours. Your own GP knows you best and can speak to you by telephone or online, wherever you are – although you may need to wait for an appointment. If your GP cannot help you then call us. You will be asked if you have called your home doctor and what advice they have given you.

111 –
Use NHS 111’s online symptom checker or call 111 for free, 24 hours a day, 7 days a week for non-emergency treatment before presenting at A&E, a minor injury unit or urgent care facility. . If they determine that you need a call back from a clinician, please be patient. That call back WILL happen, but it might not be straightaway.

For any mental health support – 0800 038 5300
Available 24 hours a day, 7 days a week the support line is there for anyone, of any age who is worried about their own or someone else’s mental health.

Download the HandiApp
The app provides advice about common childhood conditions. Most childhood fevers, and coughs can be treated with Calpol, and by drinking water, and will improve within a week. Call your GP or 111 if your child does not get better, or their condition worsens.

Protect our ambulance service and the NHS
Only call 999 in a genuine, life-threatening emergency, and please don’t call back asking for an arrival time.

Wearing of Face Coverings in the Surgery

15th July 2021: NHS England guidance today confirms that the wearing of face masks/coverings whilst on surgery premises will remain in force.

Chief nursing officer Ruth May today said: ‘Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.’

She added that this is important particularly to protect ‘those who may be more vulnerable to infections’

September Newsletter

Please see the latest surgery newsletter here Sept 2021

Surgery Activity

We thought you might be interested to see what activity has been happening at the surgery over the past few months. Click here to view Activity April to July 2021 poster

Healthier Together - a resource for parents

Parents may be interested in a new website and App that can provide advice and guidance – where to go for help, whether a child should go to nursery/school if unwell, advice on keeping children safe and healthy.

The App is called Healthier Together and can be found on the usual platforms on your smartphone or iPhone.

Increase in respiratory infections in children

We are seeing, across the South West, an increase in fever, coughs, colds and sore throats in children, not necessarily caused by Covid19. We have also seen an increase in respiratory infections in nurseries.

Most commonly, these are mild, self-limiting illnesses and can be treated at home with paracetamol (Calpol) and keeping up fluid intake. However, these are easily transmitted from person to person and so children should be kept away from nurseries and/or school for at least 24 hours, and at least until any fever has subsided.

More information about respiratory infections can be found here.

If you are concerned that your child may have Covid19, (fever, new cough, loss of sense of taste or smell) you should arrange a PCR test. Details of how to do this can be found here

It is important to continue to practice good personal hygiene – regular hand washing, cover your nose/mouth with a tissue (not your hands) if you sneeze/cough and put used tissues into a bin immediately. Wash your hands afterwards.

If you are concerned about an unwell child, please seek advice either from the pharmacy, your GP or NHS111. In an emergency, dial 999.

Dr Jon Jacoby

Dr Jacoby has formally resigned from his partnership with The Roseland Surgeries and will be relocating to Wales at the beginning of July. I am sure you will join us in wishing him all the very best for his future.

We have recruited a salaried GP and Dr Laura Lomas will be joining us from the middle of July. I know our patients will make her feel very welcome.

Patients who are currently registered with Dr Jacoby will be divided amongst the remaining partners. This is purely an administrative task to ensure that each partner has an appropriate number of patients on their list. This will not affect your care and patients remain free to see whichever GP they prefer, at whichever site is most convenient in accordance with appointment availability.

If anyone should have any queries, they can of course contact Nicola, the Practice Manager at the surgery ( or by telephone)

What to do if you need help and we are closed....

Many patients are now using the eConsult service to good effect – this electronic form (which you can use for health care and administrative issues) is available on the website – you can’t fail to miss the big blue box! We think this is an efficient way to get hold of us (saves you having to wait on the phone on a busy morning) but also you can complete the form at your convenience – doesn’t matter if this is 9 pm, or 4 am….!!

However, if you need to access a doctor and we are closed (so any time from 6.30 pm on a weekday evening to 8 am the following working day – or any time over the weekend) as well as the NHS 111 service, you can also access LIVI – a GP video service that is available to our patients free of charge.

You’ll need internet connectivity for this via a smartphone or tablet, and you need to register to access the service. You can book a video consultation with a GP on an evening, or between 8 am and 4 pm on a weekend. You’ll get help and advice when you need it.

You can of course use the eConsult service and if it’s nothing urgent, this is ideal – but we don’t want patients to wait for access to healthcare if they need help sooner, so LIVI might be appropriate. For more information, please see the link below

If you don’t have internet access for this, remember the 111 service is there to use – and you’ll speak to a clinician to get you the right help at the right time.

Spring Newsletter

The latest newsletter can be accessed below.
It includes information on pharmacies open over the Easter bank holiday weekend and details of the new prescription charges from April. There’s also a welcome to our new GP Registrar.


Spring 2021 Spring Newsletter 2021

Accessing a Minor Injuries Unit

Minor Injuries Units are the best place to treat problems such as:-
• sprains and strains
• minor fractures
• severe wounds
• burns and scalds
• head injuries (where the person has not been unconscious)
• insect and animal bites and stings, and
• minor eye injuries
If you need the help of a Minor Injuries Unit, please phone NHS 111 first and they will direct you to the most appropriate unit in the county.

Please see this link for the latest guidance with regard to accessing Minor Injuries Units in Cornwall

Updated GP appointment data from NHS Kernow

We have been made aware of the following data from NHS Kernow, which shows how Cornwall as a county is handling patient activity. You may find it of interest:

Some facts according to the national GP appointment dataset:
• In August this year, general practice across Cornwall and the Isles of Scilly delivered the highest number of appointments per head of population in the country.
• Over the past 12 months, practices delivered 3.8 million appointments, of which 60% were face to face, that’s more than 2.3 million face to face appointments.
• Practices have also implemented online consultations, and our citizens have submitted over 141,000 online consultation forms in the past 12 months.
• In addition to all of this, over 503,000 people across Cornwall and the Isles of Scilly have been given a dose of the COVID vaccine, and primary care networks (PCNs) have delivered over 86% of 1st doses and 82% of 2nd doses.

Winter Newsletter

Please see our latest newsletter Winter 2021 here
This edition includes the Christmas Opening and Closing times and a slight change to the medication delivery service.

Stroke Befrienders

The Stroke Befriending Project provides a Volunteer Befriending Service to anyone in Cornwall who has experienced a Stroke. They will provide communication support, social contact and improved access to activities and services in their community, including existing and new stroke support groups. We do not have any Stroke Befrienders here on the Roseland and it would be amazing if we could get this off the ground. A copy of Volunteer Cornwall’s leaflet can be found CAN YOU HELP stroke befrienders Roseland here which also gives the contact numbers to call if you think you can help.

Information on the role can be found Stroke Befriender Role Description Feb 21 here