New Patients

We are very happy to take on new patients from within our practice area. There are some simple forms to fill in which can be done at the reception desk of any of our surgeries. If you need any help to complete any of the paperwork, do please ask for assistance.

If you know your NHS number or have an NHS card it will speed up the process. We will also need to know the name and address of your previous doctor. We run personal lists on the Roseland which means you will be allocated your own doctor. However, you are free to choose which doctor you see and you may be seen at any site. We would ask that you try and see the same doctor for the continuous care of a particular problem, where possible.

Due to the unpredictable nature of illness there may be times when you are asked to see one of the other doctors in the practice for expediency sake. However, as a general rule we try and maintain continuity with one doctor so you can build up confidence and trust in your GP.

If you are registering and have an appointment to see the doctor at the same time it would be helpful if you could turn up 10 minutes before your appointment to complete the paperwork. Alternatively you can download a registration form, fill it in at home and bring it with you to save time.

If you would like to register but do not need to see the doctor for the moment you can submit your forms by email (letters.portscatho@nhs.net) or post. All registration forms need to be submitted with a completed New Patient Questionnaire which is available for adults or for under 12s. If you are a visitor and need to see a doctor you can sign on as a temporary resident and temporary registration forms are available within our download section at the bottom of this page.

You do not need to provide proof of your address or photographic ID in order to register with this practice, but if you do have it, it can be helpful to ensure that we have the correct spelling of names/addresses etc.

All new permanent patients are offered a New Patient Check with the practice nurse when they first join the practice.

We are a dispensing surgery – what does that mean?
If you live more than 1.1 miles “as the crow flies” from a pharmacy, we are able to dispense medication for you – that’s all of your repeat medication and items that you might need from time to time (such as antibiotics for example). We can arrange for you to collect your medication from any of our three surgery sites, or Veryan Post Office. Just let the admin team know which is your preference and we’ll record that in your records. Please allow 3-4 working days for us to process your repeat prescription (see the prescriptions page for more information).

If you live within 1.1 miles of a pharmacy, unfortunately, the rules are such that we cannot dispense medication, but you are able to choose which pharmacy you use and we can organise electronic transfer of your medication to that chosen pharmacy. Should you need any advice about this, the admin team and dispensers can help.