Out of Hours Video GP Service
Many patients are now using the eConsult service to good effect – this electronic form (which you can use for health care and administrative issues) is available on the website – you can’t fail to miss the big blue box! We think this is an efficient way to get hold of us (saves you having to wait on the phone on a busy morning) but also you can complete the form at your convenience – doesn’t matter if this is 9 pm, or 4 am….!!
However, if you need to access a doctor and we are closed (so any time from 6.30 pm on a weekday evening to 8 am the following working day – or any time over the weekend) as well as the NHS 111 service, you can also access LIVI – a GP video service that is available to our patients free of charge.
You’ll need internet connectivity for this via a smartphone or tablet, and you need to register to access the service. You can book a video consultation with a GP on an evening, or between 8 am and 4 pm on a weekend. You’ll get help and advice when you need it.
You might find this information helpful How LIVI works here
You can of course use the eConsult service and if it’s nothing urgent, this is ideal – but we don’t want patients to wait for access to healthcare if they need help sooner, so LIVI might be appropriate. For more information, please see the link below
If you don’t have internet access for this, remember the 111 service is there to use – and you’ll speak to a clinician to get you the right help at the right time.