Non-urgent advice: Extended Access & Out of Hours
Chest pain, severe bleeding and severe shortness of breath require an ambulance – please call 999.
If you require urgent medical attention when the practice is closed please telephone 01872 580345. If we are closed and it is before 6.30pm you will be directed to our Message Handling Service who will be able to put you in touch with the on-call doctor.
From 6.30pm until 8.30am the next working day, and at weekends, you will be automatically redirected to NHS 111 for medical advice.
There are some emergencies that require immediate transfer to the hospital. There may be occasions when the practice staff or Out of Hours Service advise you to call 999 straight away and will not offer to visit first. This is because the speed of transfer to hospital is of the essence and assessment with access to hospital investigations is required immediately. In these situations, a visit adds unnecessary delay and an ambulance is what is required. Equally, coming to the surgery with an emergency such as chest pain will delay the ambulance. It is better to stay at home and dial 999 if this is the case.